Context
A US test-and-measurement provider running calibration operations across multiple lab locations, where every job produces records, certificates, and customer correspondence.
Constraint
Coordination across work orders, certificates, and customer requests was manual, which slowed turnaround and left operational expertise buried inside documents.
Architecture
AI-powered calibration operations: assistants over calibration records and certificates, plus agent-assisted work-order handling. Agents act on the work-order system with human approvals and an audit trail in the loop, so every automated step is reviewable.
Integration map
Kaaylabs platform
Services, data model, and governed automation
Team
Onsite architect + Chennai pod, embedded with the client's calibration operations leads.
Outcome
Engagement