kKaaylabs

Case Studies

Business value, engineered.

Selected programs where Kaaylabs implemented high-value business use cases — measurable outcomes, in production.

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5+ yrs

Avg. enterprise engagement

844K+

Assets managed on platforms we built

18.8%

Conversion lift on B2B ecommerce

45+

Enterprise migrations delivered

02Selected Work

Featured case studies.

AI Transformation

Electronics Distribution · Global

Mouser AI

In production rollout

Challenge

Engineers searching a catalog of millions of components needed answers — exact parts, alternates, specs, and support responses — faster than keyword search and ticket queues could deliver.

Solution

Kaaylabs is building AI-assisted product discovery and support: natural-language part search, datasheet-grounded answers, and assisted response drafting for support teams — grounded in the distributor's own catalog and content.

Natural-language part discoveryDatasheet-grounded answersAI-assisted support responses
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Test & Measurement · US

JM Test AI

In production rollout

Challenge

Calibration operations depended on manual coordination across work orders, certificates, and customer requests — slowing turnaround and burying expertise in documents.

Solution

Kaaylabs is delivering AI-powered calibration operations: assistants over calibration records and certificates, and agent-assisted work-order handling with approvals and audit trails in the loop.

Assistants over calibration recordsAgent-assisted work-order handlingApprovals and audit trails in the loop
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Platform & Commerce Engineering

B2B Ecommerce · Industrial Technology

B2B Ecommerce Conversion & Performance

3+ year engagement

Challenge

A multi-brand B2B ecommerce group faced checkout friction, conversion leakage, weak product-page add-to-cart performance, and slow product discovery across a large catalog.

Solution

Kaaylabs redesigned checkout and Buy Now flows, rebuilt product detail pages, tuned front-end and platform performance, and layered AI-assisted product content enrichment across Magento, NetSuite, and Akeneo.

18.8%

Conversion improvement

+15%

Daily revenue

+12.9%

YoY transaction growth

2.37% → 5.18%

PDP add-to-cart

~70K

Products enriched

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Managed Services · Field Service

Asset Management & Service Platform

3+ year engagement

Challenge

Customers and support teams lacked visibility into assets, repair tickets, and RMAs — driving manual follow-ups, delays, and eroding NPS.

Solution

Kaaylabs built a customer-facing service platform with ticket workflows, RMA automation, shipment alerts, and NPS tracking — turning support into self-service.

844K+

Assets under management

75%

Repair tickets self-served

+24%

YoY ticket growth

5–8 min

Saved per RMA

1,500+

Repair tickets / month

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B2B Ecommerce · US / Canada

B2B Self-Service Customer Portal

3+ year engagement

Challenge

Heavy sales-team dependency, manual quote and order workflows, and no self-service for repeat B2B buyers were slowing revenue and inflating cost-to-serve.

Solution

Kaaylabs delivered a centralized My Account experience — customer-generated quotes, quote-to-order, bulk reorder, and saved payments — so repeat buyers move without a rep in the loop.

~$150K / yr

Forecasted ROI

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Digital Asset Management · MarTech

Enterprise Template Platform Migration

9-month delivery

Challenge

A DAM/brand-management platform needed to migrate every client template off a costly third-party engine — without disrupting customer workflows or losing visual fidelity.

Solution

Kaaylabs migrated 45+ clients' template libraries to the proprietary engine, with full visual-fidelity QA and staged rollout across regions.

45+

Client migrations

Eliminated

Third-party licensing

Zero

Customer disruption

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Test & Measurement · US (10 locations)

Calibration ERP Modernization

2+ year engagement

Challenge

A calibration services provider ran the business on a slow legacy .NET application that couldn't scale across labs, regions, or compliance regimes.

Solution

Kaaylabs designed and shipped a modern React/Node Calibration ERP replacing the legacy .NET app across 10 US lab locations — real-time work-order tracking, certificates, audit trails, and a self-service customer portal.

Modern React/Node platform replacing legacy .NETRolled out across 10 lab locationsReal-time work-order trackingSelf-service customer portal
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Direct-Selling Commerce

Direct-Selling Commerce Platform

Challenge

A direct-selling brand needed a cohesive commerce experience across storefront, distributor, and back-office surfaces — with a shared design language.

Solution

Kaaylabs delivered the platform end-to-end, with a design system powering the entire commerce experience across every surface.

Unified design systemPowers the full commerce experienceConsistent across every surface
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